Frequently Asked Questions
Everything you need to know about sourcing from Daoyi Packaging
π General Questions
Q: What products do you manufacture?
We specialize in paper packaging products including:
- Corrugated paperboard (single-wall, double-wall, triple-wall)
- Carton boxes (shipping boxes, moving boxes, fruit boxes)
- Custom printed cartons and packaging
- Paper cores and edge protectors
- Custom packaging solutions for various industries
Visit our Products page for full details.
Q: Are you a manufacturer or trading company?
We are a manufacturer with our own production facility in Yiwu, China. This allows us to offer competitive factory-direct pricing and better quality control. We have complete production lines for corrugated paperboard and carton boxes.
Q: What countries do you export to?
We export to 50+ countries worldwide, including:
- United States, Canada, Mexico
- United Kingdom, Germany, France, Spain, Italy
- Australia, New Zealand
- Japan, South Korea, Southeast Asia
- Middle East countries
- South American countries
Q: Do you have a catalog or price list?
We don't have a fixed catalog as most orders are customized. Please contact us with your requirements, and we'll provide a detailed quotation within 24 hours.
π Ordering & MOQ
Q: What is your minimum order quantity (MOQ)?
Our MOQ varies by product type:
- Standard corrugated boards: 100 pieces or 500 sqm
- Standard carton boxes: 50-100 pieces (depends on size)
- Custom printed boxes: 500 pieces
- Fully custom packaging: 500-1,000 pieces
- Sample orders: 1-10 pieces (charged at cost)
Note: For first-time buyers, we can be flexible on MOQ. Contact us to discuss!
Q: How long does production take?
| Product Type | Lead Time |
|---|---|
| Standard products | 3-5 business days |
| Custom printed products | 7-15 business days |
| New mold/tooling required | 10-20 business days |
| Samples | 5-10 business days |
Rush orders available with additional fee. Contact us for urgent requests.
Q: Can I mix different sizes in one order?
Yes! For standard products, you can mix different sizes to meet MOQ. For custom printed products, each design requires a minimum quantity, but you can order multiple designs together.
Q: How do I place an order?
- Submit your requirements via inquiry form or email
- Receive quotation within 24 hours
- Confirm specifications and pricing
- Pay deposit (30-50% for T/T)
- We arrange production
- Send photos before shipment
- Pay balance before shipping
- Production and delivery
π³ Payment & Trade Terms
Q: What payment methods do you accept?
- T/T (Telegraphic Transfer): 30-50% deposit, balance before shipment. Recommended for bulk orders.
- L/C at Sight: Letter of Credit for large orders. Provides payment security.
- PayPal: Available for sample orders. Buyer bears PayPal fees (~3.9%).
- Western Union: For sample orders. Fast and convenient.
Q: What trade terms can you offer?
We support various Incoterms:
- FOB Shanghai / FOB Ningbo: You arrange shipping from port
- CIF [Your Port]: We arrange shipping and insurance to your destination
- DDP [Your Door]: Door-to-door including duties and taxes
- EXW Yiwu: You pick up from our factory
Contact us for the best term for your situation.
Q: Is there a payment protection?
Yes! We provide:
- Quality assurance - products match agreed specifications
- On-time delivery guarantee
- Full refund policy for quality issues
- Complete documentation for dispute resolution
Q: Can we use a secure payment platform?
For first orders or new customers, we recommend PayPal which offers buyer protection. As trust builds, T/T becomes more convenient for both parties due to lower fees.
π’ Shipping & Delivery
Q: How long does shipping take?
- Express (DHL/FedEx): 5-7 business days worldwide
- Air freight: 7-15 business days
- Sea freight: 20-35 days to major ports
- China-Europe Railway: 15-25 days to Europe
Q: Which ports do you ship from?
- Ningbo Port: ~200 km from Yiwu (2.5 hours)
- Shanghai Port: ~300 km from Yiwu (3.5 hours)
- Yiwu Railway Station: Direct origin for China-Europe trains
Q: Can you arrange shipping to our country?
Yes! We can arrange shipping under CIF or DDP terms. We work with reliable freight forwarders and can get competitive rates. Just let us know your destination and we'll include shipping costs in the quotation.
Q: What shipping method do you recommend?
It depends on:
- Samples: Express (DHL/FedEx) - fastest and most convenient
- Small orders (<500 kg): Air freight or express
- Medium orders (500-2000 kg): Sea freight LCL or air
- Large orders (full container): Sea freight FCL - most economical
- Europe destination: China-Europe Railway - good balance of speed and cost
Q: What export documents do you provide?
We provide complete export documentation:
- Commercial Invoice
- Packing List
- Bill of Lading / Air Waybill
- Certificate of Origin (Form A, E, etc.)
- Quality Certificate
- Fumigation Certificate (ISPM 15) if required
π¨ Customization
Q: Can I get custom sizes?
Absolutely! We can produce any size from 50mm to 2000mm. Just provide your dimensions (length Γ width Γ height) and we'll create the exact specifications you need.
Q: Can you print our logo/brand on packaging?
Yes! We offer various printing options:
- Offset printing: Photographic quality, up to full CMYK + spot colors
- Flexo printing: Eco-friendly, up to 6 colors
- Screen printing: Special effects like gold foil, embossing
- Digital printing: Low MOQ (50 pcs), variable data
Send us your artwork (AI, PDF, or high-resolution PSD) and we'll handle the rest.
Q: What is the sample process for custom products?
- Submit your design requirements
- Receive sample quotation within 24 hours
- Pay sample fee + shipping
- We produce sample (5-10 days)
- Receive and review sample
- Approve or request modifications
- Sample fee credited upon bulk order
Q: Do you charge for design/artwork?
No extra charge for basic design service! We provide:
- Structural design recommendations
- Die-cut template preparation
- Artwork modification to print-ready format
Complex graphic design may have additional fees depending on requirements.
Q: Can you match specific colors (Pantone/CMYK)?
Yes! We can match Pantone colors or provide CMYK values for offset printing. For flexo printing, we work with a limited palette but can achieve close matches. Let us know your color requirements and we'll advise on the best approach.
β Quality & Service
Q: How do you ensure quality?
We have strict quality control:
- Raw material inspection: All materials checked before production
- In-process QC: Quality checks at each production stage
- Final inspection: Every batch tested for compression, moisture, etc.
- Pre-shipment photos: We send photos before shipping
- Sample approval: Bulk production only after sample approval
Q: What if products are damaged or don't meet specifications?
We have a clear policy:
- If quality issues are our responsibility, we offer full refund or free replacement
- For minor issues, we provide compensation or discount on next order
- We never ship products that don't meet agreed specifications
Your satisfaction is our priority. We build long-term relationships, not one-time sales.
Q: Do you have certifications?
We're committed to international standards:
- ISO 9001 (Quality Management)
- ISO 14001 (Environmental Management)
- FSC certified materials available
- SGS quality verification
Contact us for specific certifications required for your market.
Q: Can I visit your factory?
Absolutely welcome! Many international buyers visit our factory. Yiwu is easily accessible:
- Fly to Hangzhou Xiaoshan Airport (HGH) - 1.5 hours to Yiwu
- Fly to Shanghai Pudong (PVG) or Hongqiao (SHA) - 3 hours to Yiwu
- Train to Yiwu Station from many Chinese cities
Contact us in advance to arrange factory visit.
Q: What is your response time?
We respond quickly:
- Email inquiries: Within 24 hours
- Quotations: Within 24-48 hours
- Urgent requests: Same day (please indicate)
- Working hours: Mon-Fri 8:30 AM - 6:00 PM (UTC+8)
Still Have Questions?
Can't find the answer you're looking for? Contact us directly!